hostDirect privacy notice

Last updated: October 19, 2026

Privacy notice · Guest terms · Support

hostDirect is provided by Insporation, Inc. (hostAI). We decide how and why information is used to operate and improve hostDirect and respond to support requests. This notice explains how we handle information when you use our booking assistant to search for stays, check prices, get booking links, or request a different price.

The hostAI Privacy Policy applies alongside this notice, including its privacy rights and California disclosures. This notice controls where the two differ about hostDirect. The client-account and subscription provisions in the main policy describe our business products, not your use of hostDirect.

Your AI assistant provider handles your conversation under its own privacy policy. When you follow a link to a property manager's website, that website's privacy notice applies to your activity there.

Information we receive and why

Searches and service usage. We receive the information your assistant sends to perform a request, such as destination, travel dates, number of guests, preferences, and search text. We use it to find properties and check availability and prices. Search text may contain personal information if you include it. Please keep searches focused on your stay and avoid sharing sensitive information.

We use service records to understand searches, improve results, troubleshoot problems, and prevent abuse. These can include search details, properties returned or viewed, the action requested, its time, outcome, and response time. When supplied by your assistant, we also receive language preferences, approximate city or region, and a pseudonymous user identifier. We hash that identifier before storing it in analytics; it can still connect activity associated with the same identifier.

Price requests. Only when you ask us to submit a Name Your Price request do we collect your name, email, and optional phone number, together with the property, dates, guest count, target price, and request message. Your assistant may compose that message from information you supplied.

We forward these details to hostAI's backend and the relevant property manager to process your request and respond to you. Depending on the property's setup, this may create an inquiry in its property management system and generate an offer, confirmation email, or follow-up. Our Booking Hub service, which connects your assistant to our backend, passes the contact details through without storing, caching, or logging those contact fields. hostAI's backend and the property manager retain records needed to handle the request.

Technical and support information. Infrastructure providers process connection and request information, which can include IP addresses and request metadata. We use derived visitor identifiers to limit abuse. If you contact support, we receive the contact details and issue information you send us.

Who receives information

We use Cloudflare for request handling and infrastructure, Google Cloud for backend processing and analytics, and Sentry for error monitoring when enabled. Price requests are shared with the property manager concerned and the systems used to handle its inquiries and email responses. We use OpenAI to help prepare responses to price requests. Your assistant provider receives the results needed to answer you.

Booking links carry your selected dates and guest count, attribution information identifying the assistant source, and an offer reference when applicable. The property manager's website receives those details when you open the link. Booking and payment take place on the manager's booking flow; hostDirect does not collect payment-card details in the assistant.

How long we keep information

For records we hold to operate hostDirect, we use the following retention limits:

• Technical and error logs: up to 180 days after collection, to troubleshoot problems and investigate abuse.
• Search and usage analytics: up to 400 days after collection, to understand seasonal usage and improve search results.
• Price-request records: up to 36 months after submission, to handle the request, related follow-up, and disputes.
• Support records: up to 36 months after the support case closes, to handle follow-up and recurring issues.

We may delete records sooner. At the end of the applicable period, we delete or de-identify them, including copies held in backups. We may retain specific records longer where required by law or needed for an active legal claim; those records are retained for that purpose and deleted or de-identified when that need ends.

Our Booking Hub service does not retain the contact fields submitted for a price request. The price-request period above applies to records held by our backend; it does not mean that a property manager or your assistant provider deletes its own records on the same schedule.

Property managers and assistant providers retain their own records under their respective privacy policies. Contact us for help identifying which records relate to your request and who handles them.

Your choices and requests

You can search without submitting a price request. A phone number is optional for a price request. If you provide one, we forward it with the request to the property manager so it can contact you about that request. Providing a number does not opt you into marketing calls or texts. You can stop sending new requests by disconnecting hostDirect or ceasing to use it; this does not itself delete existing records.

For questions or requests to access, correct, or delete personal data, email [email protected] with the subject “hostDirect privacy request.” Give us enough context to locate the request, such as its approximate date and the property involved. Do not send passwords or payment-card details. Where records are controlled by a property manager or assistant provider, we will explain whom to contact.

We do not sell personal data. Website advertising disclosures, including sharing for cross-context behavioral advertising, are in the main policy's California section. California residents can exercise the rights described there by contacting us at the address above.

Children

hostDirect is not directed at children under 13. If you believe a child has provided personal information through hostDirect, contact us so we can review and address it.

Visiting our website

When you browse gethostai.com, the website's cookies, analytics, and other data practices are described in the hostAI website privacy policy. This includes visits to these privacy, terms, and support pages.