hostDirect support
Help with hostDirect searches, booking links, price requests, and privacy questions.
Last updated: October 19, 2026
Privacy notice · Guest terms · Support
Need help searching for a stay, checking a price, opening a booking link, or submitting a price request? Email [email protected].
Include the assistant you used, what you were trying to do, the approximate time of the problem, and the property link if relevant. You can include a screenshot after removing private details. Please do not send passwords, payment-card details, or an entire chat history.
Existing booking or stay: Contact the property manager using the details in your booking confirmation. The manager handles reservation changes, cancellations, refunds, and check-in assistance.
Waiting for a price-request reply: Check your inbox and spam folder. Some hosts respond later by email. Avoid resubmitting the same request; contact us if you need help checking what happened.
Privacy request: Email the same address with the subject “hostDirect privacy request.” See our privacy notice for details.
Disconnect hostDirect
In ChatGPT, open Settings, then Apps or Plugins, and select hostDirect. Use Disconnect for a connected account, or the removal option shown for the app or plugin. See OpenAI's connection instructions for the current steps. Disconnecting does not delete previous conversations or records already held by hostAI or a property manager; contact us for a privacy request.